FUN DISPLAY, LDA, hereinafter referred to as You Get, headquartered at Rua Heróis do Ultramar 3 2415-415 Leiria, registered at the Leiria's Commercial Registry Office under the unique registration number and collective personnel 507 654 595, responsible for this website (www.youget.pt) describes on this page the terms and conditions of use and pre-contractual information related to contracts concluded at a distance on this website (www.youget.pt), referred to in article 4 of Decree-Law no. 24/2014 of February, 14th. You Get reserves the right to freely modify the pre-contractual information in order to adapt it to the applicable legislation, without the need for any advance notice.
- 1. Domain www.youget.pt
- 2. Conditions of Use of the Site
- 3. Data Protection Policy
- 4. Pricing Policy
- 5. Payment methods
- 6. Orders and Shipping
- 7. Breakdowns and Warranties
- 8. Returns Policy
- 9. Cookies Policy
- 10. Virus
- 11. Affiliate program
- 12. Insurance
- 13. Governing Law
- 14. Online Dispute Resolution
- 15. Tax Free
1. Domain www.youget.pt
This page was designed by or for You Get to inform the public, free of charge, about the services and products related to You Get. Access, navigation and use of the website www.youget.pt implies the express and unreserved acceptance of all the terms of these Conditions of use, having the same validity and effectiveness as any contract signed in writing and signed.
Its application and compliance will be required in relation to anyone who accesses, browses or uses the website. If the consumer does not agree with the terms set out, do not access, browse or use the site.
Please also be informed that these Terms and Conditions are exclusive to final consumers and Partners and apply both in our online store and in physical stores. These do not apply to You Get Resellers or Distributors.
2. Conditions of Use of the Site
The consumer undertakes to use this website in compliance with the provisions of the applicable legislation, refraining from using the website for activities contrary to the law, morals and good customs or the rights and interests of third parties.
This website may have links to other sites, which may contain information or tools useful to our Consumers, however these General Conditions will not apply to those third party sites. As such, the consumer must inform himself about the Terms and Conditions of Use of the website to which he was redirected.
You Get reserves the right to modify the presentation unilaterally and at any time, without prior notice, and content of this website, its services and the General Conditions of Use, with the exception of contracts already signed and in execution. These changes are aimed at the continuous improvement of this website as well as the services offered to the consumer who, if they do not agree with the changes made, may terminate the contract.
The content and information created for presentation on this website is the property of You Get, thus, its use, reproduction, copy or dissemination by other means of logos, texts, images and videos on the website are subject to your prior authorization.
3. Data Protection Policy
You Get is committed to respecting the privacy of its users, which is why we have structured our website so that it is possible to browse without resorting to the introduction of personal data. When it is necessary to collect personal data from users to make our services available or when they decide to share their data on their own initiative, the use of that information will be carried out in accordance with the legislation in force - General Data Protection Regulation (GDPR). The data shared by users will be subject to computer processing and will be verified in the You Get database.
When the user chooses to provide us with information regarding his personal data (any information by which he can be identified), he may be sure that this information will only be used for the purpose of your relationship as a You Get customer.
In planning this site, we have adopted measures that we consider to be the most appropriate to ensure the accuracy, integrity and confidentiality of users' personal data, as well as all other rights that assist you. Our records include data that was obtained during the contractual relationship you established with us and following the various interactions with our website.
Users must guarantee the veracity, accuracy, authenticity and validity of personal data that have provided to You Get.
Type of data collected through our website: Full Name; Tax Identification Number; genre; Birth date; Telephone Contact, Full Address (shipping and / or billing, if they are different); E-mail; Company Name.
How we use the information collected: The information collected is intended to respond to requests made by users, namely registration on the site; order processing (opening customer records and billing for products / services); voluntary subscription to the email marketing service; responses to requests for information, suggestions or complaints; and communication with customers.
With whom we share the data: You Get ensures the confidentiality of the personal data provided and only transmits it to third parties for the sole and exclusive purpose of carrying out the service requested by the user, namely: sending orders to the address provided (carrier ); treatment of guarantees and / or product returns (suppliers); execution of purchased service contracts (operators); and to judicial and tax authorities to comply with legal requirements.
Owner and Data Controller: Within the scope and for the purposes of the services and sales that we provide to our users, You Get (FUN DISPLAY, Lda) is the entity responsible for the treatment of your personal data and for ensuring the protection of your privacy, acting in accordance with the legislation in force - General Data Protection Regulation (GDPR).
Retention Period: You Get will keep the collected data until the data subject requests it to be forgotten.
Right to access, change and remove your personal data: At any time, the user has the right to access his personal data, as well as, within the limits of the contractor and the GDPR, to change them, oppor- if to the respective treatment, decide on the authorized treatment of the same, withdraw consent and exercise the other rights provided for by law (except when data are indispensable for the respective billing by You Get and the fulfillment of the legal obligations that You Get subject) If you withdraw your consent, this does not compromise the lawfulness of the treatment carried out until that date. You have the right to be notified, under the terms set out in the Regulation, in the event of a breach of your personal data, and you can file complaints with the authority (ies).
Security: You Get is committed to ensuring the security of the information you share with us. To prevent unauthorized access or advertising, as well as to maintain the accuracy of the data and to ensure the correct use of the information, we have implemented physical, electronic and management procedures to protect the information we collect online. We use encryption when we collect or transfer sensitive data.
Data Protection Officer Contact: [email protected]
4. Pricing and Products Policy
You Get reserves the right to change prices at any time. Whenever possible, You Get will try to maintain the rates and prices indicated at the time of placing the purchase order in the event of a stockout.
In the case of the occurrence of a computer, manual, technical or other error that causes a notable change, and not foreseen by You Get, in the price to be sold to the public or in the conditions of sale of the same, in such a way that it becomes inaccessible or manifestly insignificant, the purchase order will be considered invalid and void.
4.1 Pricing Information
The prices of products and services available on this website are presented in euros and include VAT at the legal rate in force. There are some exceptional products that, due to the fact that they are associated with an assembly/application service, may have different values in physical stores.
The costs of the shipping service are borne by the consumer and buyer, and add to the total value of the selected products. The consumer will be informed of these charges before confirming his order and completing the purchase process.
4.2 Type of Products
Among the products available for sale on the website can be found new and refurbished equipment.
4.2.1 Refurbished Equipment
Reconditioned equipment is all equipment, fully certified and tested, that has already been removed from the box at least once (for exhibition, for example), and may have been subject to actual use, or not. These equipments have been thoroughly examined by You Get specialists to ensure that they are in perfect working order and are marked as such on our website.
With regard to these products, their category (A, B and C) must be taken into account. The categories are used to classify the signs of use presented by them. This distinction allows, on the one hand, to inform consumers and manage their expectations, with the price of equipment being differentiated according to its category.
You Get refurbished equipment can be classified into the following categories:
Grade A: equipment that is in very good condition, but showing use;
Grade B: equipment that shows slight signs of use;
Grade C: equipment that shows signs of accentuated use.
4.3 Product description
You Get takes into consideration the information related to the essential characteristics of the products through technical descriptions shared by its suppliers and photographs that illustrate the products sold. As such, the images of the products presented on the website are merely illustrative. You Get recommends that the consumer consult the detailed description of the product in order to obtain complete information about the respective characteristics of the product, or to contact Customer Support.
Every effort is made to ensure that the information presented here is free of typographical and image errors. Whenever these occur, You Get will proceed as soon as possible to correct them.
4.4 Availability
You Get's Online Store is independent of physical stores in terms of the quantities available in stock.
Items available both online and in the physical store have limited stock, so they may be unavailable without notice. If, after placing the order online, the ordered item is unavailable or broken and this fact interferes with the normal treatment of the order, the consumer will be duly informed and will be able to choose to wait for the replacement of the item or cancel his purchase order without any additional penalty.
4.5. Campaigns
All promotional campaigns have limited stock and the items in question may be unavailable without prior notice, without prejudice to the information on the exhaustion of the item when this occurs.
5. Payment methods
At You Get physical stores it is only possible to make payments in cash or at an ATM. In your online store, you have several payment options for your order:
- ATM reference
Payments by ATM reference can be made through Homebanking or through the ATM Network. At the end of your order, the ATM reference will be generated and sent to your email. In order to make the payment, you must select the option “Service Payments / Purchases” and insert the entity, reference and corresponding amount that were sent by email.
- Paypal
Payments by Paypal are a safe method used worldwide. When selecting this payment method, the user will be redirected to the Paypal Login page. The purchase amount will be debited from the Paypal account, plus 3% corresponding to the fees applied by this payment method. You Get does not store access data for your Paypal account.
- Mbway
With Mbway you can pay for your order using your mobile phone number, at no additional cost. You must have the application active on your mobile phone in order to be able to make the payment through this way. For more information on this payment method, click here.
- Credit card
To use this quick and practical payment method, you will only have to enter your Card Number, Validity and CVC;
This payment does not require sending proof.
- Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
6. Orders and Shipping
6.1 Delivery of parcels
A shipment of data that can be consulted on the page of each product is a shipping forecast based on the normal operation of the entities involved in the dispatch of rders. Orders for delivery to PO boxes are not accepted.
The delivery times indicated on the checkout page may change due to out of stock, festive seasons or other conditions external to You Get, such as delays on the part of delivery services, as they are a company external to You Get.
6.2 Shipping/order processing
Orders are processed only on working days when placed until 5 p.m. After confirmation of payment, orders are sent to the address indicated by the consumer, any lapse in the data entered is the responsibility of the same. Pre-orders, unlike the normal and aforementioned orders, will only be processed when the product is available from the brand, for official distribution and for the final consumer.
Orders will only be sent when all products are available.
6.3 Shipping costs
Shipping costs for orders are borne by the consumer and are added to the total value of the selected products. The value of shipping costs is calculated based on the weight/volumetric weight of the order, and the method of delivery (store / post office / pickup point). Additional fees may apply on large products. The consumer will be informed of these charges before confirming their order and completing the purchase process, as well as the difference in value depending on the delivery method chosen.
Available delivery methods and respective delivery times may change according to the time of year.
The in-store delivery method, known as “Store Pickup”, is available for any You Get physical store and has no cost on the part of the consumer.
Click here to see the table of shipping costs to UE.
Click here to see the table of shipping costs to Portugal and Islands.
Click here to see the table of Pickup costs.
6.4 Parcel Deliveries
For your convenience, when receiving your You Get order and when signing the receipt, write on the delivery receipt "Subject to Merchandise verification" and identify, in writing and with photo, any damage that the package may contain. If the packaging is damaged, refuse delivery and identify the situation to the courier. Only in this way can we be held responsible for the damage that occurred in the process of delivering your order.
6.5 Delivery Service for Large Appliances
You Get offers delivery service for large appliances.
6.5.1. Standard delivery Service
The Standard delivery service for Large Appliances at ground level, that is, in the case of delivery in places where access is via stairs/elevator, the appliance is left at the door of the building (building, shopping center, etc.).
This service is free of charge for mainland Portugal and for other regions the costs will apply according to the table in force.
You Get
Responsibility
Customer
Responsibility
Dishwashing Machines
Clothes Washing Machines
- Unpacking
- Cover removal (when necessary)
- Installing the water inlet hose
- Unlocking
- Placing the electrical plug
- Foot regulation
- Faucet installed in accordance with current regulations
- Unloading point installed and unobstructed
- Existence of an electrical outlet in accordance with current regulations
Clothes Drying Machines
- Unpacking
- Cover removal (when necessary)
- Unlocking
- Installing the water inlet hose
- Placing the electrical plug
- Foot regulation
- Existence of an appropriate place for the purpose
- Existence of an electrical outlet in accordance with current regulations
Refrigerators
Chests
Combined
Ovens
- Unpacking
- Foot regulation
- Installation of handles (when necessary)
- Equipment connection (cold) 6 to 8 hours after delivery
- Installation of articles by an accredited technician for articles with gas installation