Home
Cart
0
Wishlist

Common Questions

To see the hours and address of the 2 physical stores, click here. 

You can confirm the payment status of your order by accessing the personal area of the website. Go to https://youget.pt/en/, click on “My Account”, then on “Order history and details” and you can confirm in the “Status” section. 

After payment of your purchase, you will receive an email confirming the shipment of the same, together with the tracking number.

In normal season, it takes between 24 and 48 hours. There are times of great affluence where carriers inform that it may take up to 72 hours, such as Christmas, Black Friday, among others.

You can see it in the personal area of the site. Go to https://youget.pt/en/, click on “My Account”, then on “Order history and details” and you can confirm in the “Order reference” section.

When you contact our Customer Service Line and want to clarify doubts about your order, you need to give us the order number. If your question concerns a reparation, you must indicate the repair number.

If the items are in stock on the website, it is because there is actually stock in our warehouse and/or physical stores. If there is no stock, the product looks “Out of stock”. In these situations, we do not have information about the expected arrival date. When the product is back in stock, it is because it was restocked.

Currently, we no longer carry out on-demand shipments.

Unfortunately not. Payment by Klarna must be made on the website, when finalizing the purchase at checkout.

Click here to consult all the information about Tax Free.

To start the return/exchange process, you must:

  1. Access the "My Account" page, which can be found at the link: https://youget.pt/en/my-account;
  2. Select the "Ticket List" option and choose the order you want to return/exchange;
  3. Choose the product you want to return/exchange;
  4. Describe the reason;
  5. Insert the IBAN, if the payment was made by Bank Transfer, Multibanco, Payshop, Mbway or cash;
  6. Enter the Return Type: Warranty or Return/Exchange;
  7. Add photos of the state of the product.

After sending this form, you must wait for You Get to analyze your request. If the order is accepted, you must send the product to the indicated address following the instructions received. Upon verification of compliance with the conditions in the previous number, You Get will proceed with the order and proceed with the exchange or refund of the product as requested.

If the product does not comply with the conditions, it will be returned to the consumer in the same condition as it was received. Refunds will be made by bank transfer to the IBAN indicated on the return form or by PayPal/Mbway, if one of these was the payment method. This procedure does not apply to resellers.

It will depend on several factors, namely, how quickly your equipment arrives at our facilities and the analysis of it by our team. Shipping companies picks the equipment in Portugal within 2/3 working days. If the picking takes place in another country of the European Union, it may take longer.

If the purchased product has a defect or malfunction, you must report the situation to You Get's Customer Support, informing your order number and a description of the malfunction. Upon receipt of the article at You Get's facilities, it will be sent to the brand representative and, in the absence of any non-conformity, the article will be replaced or repaired. In this case, You Get will deliver your item by the same means that it was delivered for repair. If the technical check detects signs of misuse, and/or any problem that may have caused the item to malfunction (eg: falling, humidity, etc.) you may be contacted to indicate whether you would like the equipment to be repaired. In this case, You Get will provide you with a free quote.

Even if the equipment is out of compliance warranty period, You Get offers a repair service. You can go to one of our stores, indicating the equipment in question and its fault. You Get will inform you about the address to which you will have to deliver the equipment. If this option is not possible, you can send the product by registered mail to the indicated address, in the care of the You Get Technical Centre. Upon receipt of your equipment, You Get technicians will analyze it, verifying the fault you described. After this analysis, you will be contacted by our team to be informed about the budget for the repair of the equipment. The repair will only start after your express acceptance of the quote.

It will always depend on the type of reparation. When you ask for your quote you will have a forecast of the repair time. You can request a free quote by filling out the form at this link. 

Physical stores do not have direct contact. When you contact You Get, you are calling our Customer Service Line, which will deal with any issue.

Do not. You Get works with transport companies, but is not a carrying.

For clarifications on Amazon or Worten orders, you must access the Amazon and Worten platform and contact the Seller.

We do not have a discount code or voucher for the first online purchase.

At You Get physical stores, it is only possible to make payments in cash or by ATM. In the online store, you have several payment options for your order, such as Multibanco Reference, Paypal, Mbway, Payshop and Klarna.

For more information about Payment Methods, click here. 

Unfortunately its not possible. We only work with the shipping companies that are available on the website.

The prices of the products and services available on the You Get website are presented in euros and include VAT at the legal rate in force. The prices of refurbished products are taxed under the special VAT taxation regime – Second-hand goods. Used equipment is exempt from VAT.

The shipping company is external to us, so we do not guarantee that they will carry out this service/call. Deliveries are made between 8am and 7pm on working days and it is not possible to schedule a specific time for it.