Terms and Conditions of Use | You Get

FUN DISPLAY, LDA, hereinafter referred to as You Get, headquartered at Rua Heróis do Ultramar 3 2415-415 Leiria, registered at the Leiria's Commercial Registry Office under the unique registration number and collective personnel 507 654 595, responsible for this website (www.youget.pt) describes on this page the terms and conditions of use and pre-contractual information related to contracts concluded at a distance on this website(www.youget.pt), referred to in article 4 of Decree-Law no. 24/2014 of February, 14th.
You Get reserves the right to freely modify the pre-contractual information in order to adapt it to the applicable legislation, without the need for any advance notice.

1. Domain www.youget.pt
2. Conditions of Use of the Site
3. Data Protection Policy
4. Pricing Policy
5. Payment methods
6. Orders and Shipping
7. Breakdowns and Warranties
8. Returns Policy
9. Cookies Policy
10. Virus
11. SmartPoints
12. Insurance
13. Governing Law
14. Online Dispute Resolution

1. Domain www.youget.pt

This page was designed by or for You Get to inform the public, free of charge, about the services and products related to You Get. Access, navigation and use of the websitewww.youget.pt implies the express and unreserved acceptance of all the terms of these Conditions of use, having the same validity and effectiveness as any contract signed in writing and signed.
Its application and compliance will be required in relation to anyone who accesses, browses or uses the website. If the consumer does not agree with the terms set out, do not access, browse or use the site.
Please also be informed that these Terms and Conditions are exclusive to final consumers and Partners. These do not apply to You Get Resellers.
Please note that there are different terms for purchases in our physical stores (including service fees, availability, delivery time and return policies), please consult them in one of our stores. 

2. Conditions of Use of the Site

The consumer undertakes to use this website in compliance with the provisions of the applicable legislation, refraining from using the website for activities contrary to the law, morals and good customs or the rights and interests of third parties.
This website may have links to other sites, which may contain information or tools useful to our consumers, however these General Conditions will not apply to those third party sites. As such, the consumer must inform himself about the Terms and Conditions of Use of the website to which he was redirected.
You Get reserves the right to modify the presentation unilaterally and at any time, without prior notice, and content of this website, its services and the General Conditions of Use, with the exception of contracts already signed and in execution. These changes are aimed at the continuous improvement of this website as well as the services offered to the consumer who, if they do not agree with the changes made, may terminate the contract.
The content and information created for presentation on this website is the property of You Get, thus, its use, reproduction, copy or dissemination by other means of logos, texts, images and videos on the website are subject to your prior authorization.

3. Data Protection Policy

You Get is committed to respecting the privacy of its users, which is why we have structured our website so that it is possible to browse without resorting to the introduction of personal data. When it is necessary to collect personal data from users to make our services available or when they decide to share their data on their own initiative, the use of that information will be carried out in accordance with the legislation in force - General Data Protection Regulation (GDPR). The data shared by users will be subject to computer processing and will be verified in the You Get database.
When the user chooses to provide us with information regarding his personal data (any information by which he can be identified), he may be sure that this information will only be used for the purpose of your relationship as a You Get customer.
In planning this site, we have adopted measures that we consider to be the most appropriate to ensure the accuracy, integrity and confidentiality of users' personal data, as well as all other rights that assist you. Our records include data that was obtained during the contractual relationship you established with us and following the various interactions with our website.
Users must guarantee the veracity, accuracy, authenticity and validity of personal data that have provided to You Get.

Type of data collected through our website: Full Name; Tax Identification Number; genre; Birth date; Telephone Contact, Full Address (shipping and / or billing, if they are different); E-mail; Company Name.

How we use the information collected: The information collected is intended to respond to requests made by users, namely registration on the site; order processing (opening customer records and billing for products / services); voluntary subscription to the email marketing service; responses to requests for information, suggestions or complaints; and communication with customers.

With whom we share the data: You Get ensures the confidentiality of the personal data provided and only transmits it to third parties for the sole and exclusive purpose of carrying out the service requested by the user, namely: sending orders to the address provided (carrier ); treatment of guarantees and / or product returns (suppliers); execution of purchased service contracts (operators); and to judicial and tax authorities to comply with legal requirements.

Owner and Data Controller: Within the scope and for the purposes of the services and sales that we provide to our users, You Get (FUN DISPLAY, Lda) is the entity responsible for the treatment of your personal data and for ensuring the protection of your privacy, acting in accordance with the legislation in force - General Data Protection Regulation (GDPR).

Retention Period: You Get will keep the collected data until the data subject requests it to be forgotten.

Right to access, change and remove your personal data: At any time, the user has the right to access his personal data, as well as, within the limits of the contractor and the GDPR, to change them, oppor- if to the respective treatment, decide on the authorized treatment of the same, withdraw consent and exercise the other rights provided for by law (except when data are indispensable for the respective billing by You Get and the fulfillment of the legal obligations that You Get subject) If you withdraw your consent, this does not compromise the lawfulness of the treatment carried out until that date. You have the right to be notified, under the terms set out in the Regulation, in the event of a breach of your personal data, and you can file complaints with the authority (ies).

Security: You Get is committed to ensuring the security of the information you share with us. To prevent unauthorized access or advertising, as well as to maintain the accuracy of the data and to ensure the correct use of the information, we have implemented physical, electronic and management procedures to protect the information we collect online. We use encryption when we collect or transfer sensitive data.

Data Protection Officer Contact: [email protected]

4. Pricing and Products Policy

You Get reserves the right to change prices at any time. Whenever possible, You Get will try to maintain the rates and prices indicated at the time of placing the purchase order in the event of a stockout.
In the case of the occurrence of a computer, manual, technical or other error that causes a notable change, and not foreseen by You Get, in the price to be sold to the public or in the conditions of sale of the same, in such a way that it becomes inaccessible or manifestly insignificant, the purchase order will be considered invalid and void.

4.1 Pricing Information

The prices of products and services available on this website are presented in euros and include VAT at the legal rate in force. There are some exceptional products that, due to the fact that they are associated with an assembly service, may have different values in physical stores. These will be marked on the website with the label “Exclusive online price”.
The costs of the shipping service are borne by the consumer and buyer, and add to the total value of the selected products. The consumer will be informed of these charges before confirming his order and completing the purchase process. 

4.1.1  VAT attributed to refurbished products

The prices of refurbished products are taxed under the special VAT tax regime - Second-hand goods. According to article 8 of Decree-Law no. 199/96, of October, 18th:
1) Transmissions of second-hand goods, art objects, collectors' items or antiques, subject to to the special margin tax regime, are exempt from tax, when carried out under the terms of article 14 of the Value Added Tax Code;
2) The exemption referred to in the preceding paragraph confers the right to deduct the tax that eventually burdened the acquisitions of the respective goods and is expressed in the invoice or equivalent document.

4.2 Type of Products

Among the products available for sale on the website can be found new, refurbished and used equipment.

4.2.1 Refurbished or Used Equipment

Reconditioned equipment is all equipment, fully certified and tested, that has already been removed from the box at least once (for exhibition, for example), and may have been subject to actual use, or not. These equipments have been thoroughly examined by You Get specialists to ensure that they are in perfect working order and are marked as such on our website.
In contrast, used equipment has not undergone any overhaul, maintenance or upgrade, so there may be components that show some signs of wear. In addition, used equipment is exempt from VAT.
With regard to these products, their category (A, B and C) must be taken into account. The categories are used to classify the signs of use presented by them. This distinction allows, on the one hand, to inform consumers and manage their expectations, with the price of equipment being differentiated according to its category.
You Get used equipment can be classified into the following categories:
Grade A: equipment that is in very good condition, but showing use;
Grade B: equipment that shows slight signs of use;
Grade C: equipment that shows signs of accentuated use.

4.3 Product description

You Get takes into consideration the information related to the essential characteristics of the products through technical descriptions shared by its suppliers and photographs that illustrate the products sold. As such, the images of the products presented on the website are merely illustrative. You Get recommends that the consumer consult the detailed description of the product in order to obtain complete information about the respective characteristics of the product, or to contact Customer Support.
Every effort is made to ensure that the information presented here is free of typographical and image errors. Whenever these occur, You Get will proceed as soon as possible to correct them.

4.4 Availability

You Get's Online Store is independent of physical stores in terms of the quantities available in stock.
Items available both online and in the physical store have limited stock, so they may be unavailable without notice. If, after placing the order online, the ordered item is unavailable or broken and this fact interferes with the normal treatment of the order, the consumer will be duly informed and will be able to choose to wait for the replacement of the item or cancel his purchase order without any additional penalty.

4.4. Campaigns

All promotional campaigns have limited stock and the items in question may be unavailable without prior notice, without prejudice to the information on the exhaustion of the item when this occurs.

5. Payment methods

At You Get physical stores it is only possible to make payments in cash or at an ATM. In your online store, you have several payment options for your order:

- ATM reference
Payments by ATM reference can be made through Homebanking or through the ATM Network. At the end of your order, the ATM reference will be generated and sent to your email. In order to make the payment, you must select the option “Service Payments / Purchases” and insert the entity, reference and corresponding amount that were sent by email.

- Bank Transfer
If you choose to pay by Bank Transfer, you can consult the details to make the transfer at the time of ordering or in your email. Your order will be sent after payment confirmation, which depending on the banks can take up to two business days.

- Paypal
Payments by Paypal are a safe method used worldwide. When selecting this payment method, the user will be redirected to the Paypal Login page. The purchase amount will be debited from the Paypal account, plus 3% corresponding to the fees applied by this payment method. You Get does not store access data for your Paypal account. 

- Mbway
With Mbway you can pay for your order using your mobile phone number, at no additional cost. You must have the application active on your mobile phone in order to be able to make the payment through this way. For more information on this payment method, click here.

- Payshop
To make the payment for the order by Payshop, you must go to one of the Payshop agents (see here), indicate the reference you obtained with the order and make the respective payment.

- Payment to Collection
When choosing the Payment to Collection option, the consumer will only have to make the payment upon delivery. Orders placed with this option cannot exceed € 500 and must be paid exclusively in cash to the courier. This method only works for mainland Portugal and has a fee that adds to the postage value of € 2.50. You Get reserves the right to cancel a charge order or to block this payment method, if the consumer's history shows previous orders registered with the same payment method and not delivered under the consumer's responsibility or that do not respect these conditions above. You can check the cost of postage at point nº6.

- Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

6. Orders and Shipping

6.1 Delivery of parcels

A shipment of data that can be consulted on the page of each product is a shipping forecast based on the normal operation of the entities involved in the dispatch of rders. Orders for delivery to PO boxes are not accepted.
The delivery times indicated on the checkout page may change due to out of stock, festive seasons or other conditions external to You Get, such as delays on the part of delivery services, as they are a company external to You Get.
In the case of orders for large appliances/dimensions (eg refrigerators, stoves, washing machines, among other appliances), the delivery service does not include the installation and/or collection of the old equipment and the delivery of the new appliance is made only at ground level, that is, in the case of delivery to places that can be accessed via stairs/elevator, the appliance is left at the door of the building (building, shopping center, etc.). 

6.2 Shipping/order processing

Orders are processed only on working days when placed until 5 p.m. After confirmation of payment, orders are sent to the address indicated by the consumer, any lapse in the data entered is the responsibility of the same. Pre-orders, unlike the normal and aforementioned orders, will only be processed when the product is available from the brand, for official distribution and for the final consumer.
Orders will only be sent when all products are available.

6.3 Shipping costs

Shipping costs for orders are borne by the consumer and are added to the total value of the selected products. The value of shipping costs is calculated based on the weight/volumetric weight of the order, the method of payment, the carrier and place of destination. Additional fees may apply on large products. The consumer will be informed of these charges before confirming their order and completing the purchase process, as well as the difference in value depending on the delivery method chosen.
Available delivery methods and respective delivery times may change according to the time of year.
The in-store delivery method, known as “Store Pickup”, is available for any You Get physical store and has no cost on the part of the consumer.

Click here to see the table of shipping costs.

For your convenience, when receiving your You Get order and when signing the receipt, write on the delivery receipt "Subject to Merchandise verification" and identify, in writing and with photo, any damage that the package may contain. If the packaging is damaged, refuse delivery and identify the situation to the courier. Only in this way can we be held responsible for the damage that occurred in the process of delivering your order.

7. Breakdowns and Warranties

All products sold by You Get are not manufactured by You Get. At the time of sale, You Get gives the user the guarantee for the same product(s).

1. Equipment under Warranty

Pursuant to the provisions of Decree-Law No. 84/2021, of 18 October, all products sold in like-new condition will be subject to a 3-year compliance guarantee, guaranteed by the respective brands. In the case of a defective product, you must notify You Get, who will be in charge of managing this process. Upon agreement between You Get and the customer, all products sold in used condition are guaranteed for 18 months. Consumable products, whose regular use entails their destruction or disposal, due to their specific nature, may, depending on the manufacturer, have a guarantee period of good functioning of less than 3 years.

It should be noted that this condition applies only and only to items purchased from January 1, 2022. For items purchased on dates prior to the aforementioned, the previous terms, provided for in Decree-Law no. 67/2003, of April 8, and will be subject to a 2 year compliance guarantee for new items and 12 months for used and refurbished items.

1.1 Repair Service Warranty

The warranty of the repair service of You Get is 90 days, counting from the date of completion of the service provision. This limited warranty does not affect the legal rights established by national law, on new components used for repair. The warranty for repairs does not include the following conditions:
- Physical damage (broken / damaged / corroded / warped equipment, etc.);
- Misuse, damage from falls, neglect, fire, water, electrical, atmospheric disturbances, etc;
- Damage caused by transportation carried out by the Client or third parties on their behalf;
- Use of options or consumables not appropriate for the equipment in question;
- During this period the equipment has undergone technical intervention, with labor and parts unrelated to You Get services;
- The previous repair was carried out at the request and responsibility of the customer.

1.2 Breakdowns

If the purchased product is defective or defective, the customer must report the situation to You GetClient Support, stating your order number and the description of the malfunction. Upon receipt of the item, at You Get's premises, it will be sent to the brand representative and, in the absence of any non-conformity, the item will be replaced or repaired. In this case, You Get will deliver the item to the customer, using the same means that was delivered for repair. If the technical check detects signs of misuse, and / or any problem that may have caused the item to malfunction (eg, drop, humidity, etc.) the customer will be contacted to indicate whether the equipment is to be repaired. In that case You Get will provide a free quote.

2. Out of Warranty Equipment

Even if your equipment is out of compliance, You Get offers a repair service under conditions to be agreed, so you should go to one of our stores. If the customer intends to repair out-of-warranty equipment, he should contact the You GetTechnical Center indicating the equipment in question and its failure. You Get will inform the customer of the address to which they will have to deliver the equipment. In case this option is not possible, the customer can send the product by registered mail to the address indicated, in the care of the You Get Technical Center. Upon receipt of the customer's equipment, You Get's technicians will analyze it by checking the damage described by the customer. After this analysis, the customer will be contacted by our team to be informed about the budget for the repair of the equipment. The repair will only start after the Client expressly accepts the quote. 

3. Direct warranty with the manufacturer

Some brands offer warranty / support direct to the consumer. In these cases, you can contact the brand directly to deal with the equipment warranty.

8. Returns Policy

When the consumer buys a product on this site, the site is automatically covered by the Satisfaction Guarantee, where in the first 14 days, after taking physical possession of the goods, he can return or exchange the product, in accordance with Decree-Law No. 24 / 2014, of February 14.
The articles will have to be returned within 14 days after communicating the decision to terminate the contract and accompanied by the original invoice (article 13, paragraph 1 of DL 24/2014 of 14 February) and the document made available to the consumer when confirming the order. devolution.
If you want to exchange or return items, you can go to any physical store of You Get, or contact Customer Support, who will provide you with all information about the exchange / return process.
In case the product is sent to our facilities without the respective identification and reason for shipment, it will not be processed.

1. Charges

In cases of free Contract Resolution, the return shipping costs are borne by the consumer, as stipulated in n.º 2 of article 13 of Decree-Law no. 24/2014, of 14 February.

2. Conditions

Although returns / exchanges are accepted within the first 14 days of distance purchases (as described above), returned goods will only be accepted if they strictly respect the following conditions:
- The returned item must be intact and without any mark / damage from use;
- The item must be returned together with its packaging, manuals and accessories, in immaculate condition;
- Along with the returned item, the invoice containing the same item must be accompanied by the same;
- In case it is an article purposely ordered by the consumer's will, it cannot have the brand seals broken;
- The equipment's Serial Number cannot have been associated with any online brand account for the product or activated.

In case of violation of one of these points, we will not be able to accept the return (and the consequent refund) or exchange. Except for technical anomaly, there are articles that by their nature (for reasons of hygiene, safety, risk of data transmission, manufacturer's recommendations, etc.) cannot be accepted for returns / exchanges if they have broken seals. The same applies to products that are personalized only for the consumer who purchased them.

3. Exchanges or Returns

To initiate the return / exchange process, the consumer must:
1. Access the "My Account" page, which can be found at the link: https://youget.pt/en/my-account;
2. Select the "Product Return" option and choose the order you want to return / exchange;
3. Choose the product you want to return / exchange;
4. Describe the reason;
5. Insert the IBAN, if payment has been made by Bank Transfer, ATM, Payshop, Mbway or cash;
6. Insert the Return Type: Warranty or Return / Exchange;
7. Add photographs of the product status.

After sending this form, the consumer must wait for the analysis of your order by You Get. In case the order is accepted, the consumer must send the product to the address indicated in the instructions received. Upon verification of compliance with the conditions of the preceding paragraph, You Get will proceed with the order and proceed with the exchange or refund of the product as requested. If the product does not respect the conditions, it will be returned to the consumer in the same condition as received.
Refunds will be made by bank transfer to the IBAN indicated on the return form or by PayPal / Mbway, if one of these was the payment method. This procedure does not apply to resellers.

9. Cookies Policy

9.1 What are cookies?

They are small software tags that are stored on the access devices through the browser (browser), retaining only information related to preferences, not including, as such, personal data.

9.2 What are Cookies for?

Cookies are used to help determine the usefulness, interest and number of uses of the sites, allowing for faster and more efficient navigation, eliminating the need to repeatedly enter the same information.

9.3 What kind of cookies are there?

There are two groups of cookies that can be used:
- Permanent cookies – they are cookies that are stored at the browser level in the access equipment (PC, mobile and tablet) and that are used whenever you make a new visit to the You Get website. They are generally used to direct navigation to the interests of the consumer, allowing to provide a more personalized service.
- Session cookies – sTemporary cookies that remain in the browser's cookie file until you leave the site. The information obtained by these cookies serves to analyze traffic patterns on the web, allowing you to identify problems and provide a better browsing experience.

9.4 For what purposes do we use cookies?

- Strictly necessary cookies – They allow navigation on the site and use of applications, as well as access to secure areas of the site. Without these cookies, the required services cannot be provided.
- Analytical cookies – They are used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website.
- Functionality cookies – They keep consumer preferences regarding the use of the website, so that it is not necessary to configure the website again each time you visit it.
- Third-party cookies– They measure the success of applications and the effectiveness of third-party advertising. They can also be used to customize a widget with consumer data.

9.5 How can you manage cookies? 

All browsers allow the consumer to accept, refuse or delete cookies, and also inform the consumer whenever a cookie is received, namely by selecting the appropriate settings in the respective browser. The consumer can configure cookies in the "options" or "preferences" menu of his browser.
Note, however, that by disabling cookies, you can prevent some web services from functioning correctly, affecting, partially or totally, navigation on the website.

10. Virus

You Get is not responsible for damages resulting from any computer viruses or any other situations to which you are unaware and which prevent access and correct functioning of this website as well as the services provided on it.

11. SmartPoints

SmartPoints are points that consumers earn when shopping at the You Get Online Store. Each product is assigned a certain number of points which is indicated on the product page, below the price.
SmartPoints can be accumulated in the consumer's account and converted into a voucher to be discounted on purchases at the Online Store, valid for 6 months. In order for the voucher to be used, the order in question must be made with a NIF (tax identification number). The remaining value of the voucher that is not used in the order will be forfeited.
To exchange points for vouchers, go to the “My Account” page, section “Rewards” and click on the button to exchange the respective points. To use the voucher, you must insert its code at the end of the order before finalizing it. It is necessary to have at least 500 SmartPoints to be able to convert the points, corresponding to a voucher worth €5.
You Get reserves the right to cancel SmartPoints in the event of cancellation or return of the order, as well as in the event of an anomaly in the points management program.
This Points Program is currently closed and applied to all orders placed from 5:00 pm on October 18, 2019 until 11:59 pm on December 28, 2022. respective use until January 11, 2023.

12. Insurance

You Get offers options for Theft and Damage Insurance or Extended Warranty Insurance for some new, used and refurbished equipment available on the Online Store. These insurances are underwritten by AWP P&C SA - Branch in Portugal, which also uses the designation of Allianz Global Assistance, headquartered at Av. Do Brasil, 56, 3.º floor, 1700-073 Lisboa. Insurance can only be claimed by consumers residing in Portugal. Insurance claims are not accepted on orders for collection on collection.

13. Governing Law

All purchases made on the website www.youget.pt are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court.
If the consumer is outside of mainland Portugal, You Get now informs that any judicial process should be referred to the Portuguese Courts.

14. Online Dispute Resolution

Alternative dispute resolution is the possibility that all consumers have at their disposal. They can turn to official entities to assist them in resolving or guiding a conflict before opening litigious proceedings in the Courts. In the event of a consumer dispute, the consumer may use the following alternative dispute resolution entity:
National Center for Information and Arbitration for Consumer Disputes
Telephone: 213 847 484
E-mail: [email protected]
Website: https://www.cniacc.pt/
For more information, see the Consumer Portal at www.consumidor.pt
(under article 18 of Law no. 144/2015, of 8 September)